At Velaur Boutique, our customers come first. We want you to love your purchase, and we’re here to help if something isn’t quite right.
Inspecting Your Order
Please inspect your items as soon as they arrive. If there are any issues, let us know right away so we can assist you promptly.
Change of Mind Returns (Non-Faulty Items)
If you are not completely satisfied with your purchase and the item is not faulty, you may return it within 14 business days from the date you received it.
To be eligible for a return:
- The item must be in its original condition, unused, and in the original packaging.
- You are responsible for the return shipping cost.
Once we receive and inspect the returned item, we will issue a full refund of the purchase price within 7 days using the original payment method.
Before sending anything back, please contact us at (email address here) so we can guide you through our simple return process.
Damaged Items
If your order arrives damaged, please contact us at (email address here) within 3 business days of delivery.
We will arrange for the item to be returned to us and provide either a replacement or a full refund.
Faulty Items
If you receive a faulty item, please notify us at (email address here).
We will review the issue and work with you to resolve it.
Processing times for refunds or replacements may vary depending on the product.
Non-Returnable Items
For hygiene and safety reasons, certain products cannot be returned once the packaging has been opened, unless the item is faulty. Examples include (but are not limited to):
Any product that comes into direct contact with the body
Personal care items
Skincare products
Aromatherapy oils